Creating an account
On the upper left corner, click on the tiny person, which should lead you to the Login page . Click Create Account.
Don't forget to let us know if you'll be using Vidro for your home, for events or for gifts so we can tailor our suggestions for you better. :)
Lastly, get first dibs on promos and new releases by signing up for our newsletter with the checkbox in the sign up form.
Make sure to check your email to receive your welcome discount code. :)
How to place an order
Where else to buy Vidro
Ordering from Outside Metro Manila
An email with the details of your order along with our bank details will be sent upon checkout. Please reply with your proof of payment within 3 days of this email for your order to remain valid.
Cash Upon Pick Up
For those opting to pick up their purchases at the Vidro office, cash payments are accepted upon pick up. You must reply to the order confirmation email to confirm that you would like to do Cash upon pick up. We will then let you know once it is available for pick up.
We accept credit card payment via PayPal.
An email with the details of your order along with our bank details will be sent upon checkout. Please reply with your proof of payment within 3 days of this email. We'd hate to miss out on your next celebration!
Shipping within Metro Manila
Door to Door Delivery
Door to door delivery within Metro Manila costs PHP 350 per transaction.
2. Shipping Preparation
Once payment has been confirmed, it will take 2-3 days for your order to be ready for shipping. From then, it will take 3-5 working days for your order to arrive at your doorstep. As all our products are fragile, we take the time to package it in beautiful but courier-safe ways, so every product arrival becomes a celebration in itself. ;)
Shipping Outside Metro Manila
How to track your orders
Orders within Metro Manila
An email with the details of your order will be sent upon check out. A link to your order status page is also included in this email. (Look for the green "View Your Order" button!)
Orders outside Metro Manila
A tracking number from our courier of choice will be provided to you. You may track your packages at www.lbcexpress.com.
How to follow up delivery of your orders
EXCHANGING DAMAGED PRODUCTS
LIABILITY ON DAMAGED PRODUCTS
RETURNING/EXCHANGING YOUR PRODUCT
We allow exchange of undamaged items under the following conditions:
1. We are informed of the exchange up to 2 days since delivery date
2. The product is still in packaging and in good condition. This will be up to the discretion of The Vidro team.
3. The shipping fee back and forth will be shouldered by client.
How the products are made
Where the products are made
How to care for your Vidro item
Storing your Vidro item